I signed up with Opalstack yesterday and have started to migrate some sites to test, starting with some small Wordpress sites. I'm using opal5 in Frankfurt. At first I was quite impressed especially with the low latency compared to Webfaction were my sites are running, but having put monitoring into place I see that there are numerous problems with time-outs (i.e. above 15 seconds latency) and even some 505 and 500 errors. The Opalstack system status reports problems yesterday, but none today.
Is this a temporary problem? Also, is this the right forum to report these kind of problems?
Regards,
-- christer
Time-outs, 500 and 505 errors
christer Hey Chris, the problems you're seeing are caused by the issue mentioned in our status page. Apologies for the lack of updates over the past few hours, the team have been focusing on the issue itself so comms slipped behind a bit.
The issue is temporary, and resolving it is our highest priority.
Our support email is the preferred channel for reporting issues and will probably get you the fastest response, but you can use whatever means you prefer (this forum, yell at us on Twitter, etc).
Hi Sean, Thanks for your quick answer. I'll be patient :-)
I think there is a problem with status notifications because I'm subscribed to the "Web: Frankfurt" issues but have not received an email about issues with Opal5 (Frankfurt) service.
