mail.de.opalstack.com down

heymrdj

sean
Does this work even for Imap email?

sean

heymrdj I believe that Microsoft's instructions will work to back up any mail account in your Outlook setup. I do not use Outlook so I can't be certain. If you use Outlook then you can try it yourself to confirm.

heymrdj

I see certain people are busy beating you with a stick for the decision you made re the new server, I'd just like to say I agree with how you've done it, wholeheartedly; under the circumstances, you had to make a call - it was the right call.

sean

heymrdj Thanks for the support, but I'm good. I don't feel as though anybody is beating me with a stick over this. Even if they were, after doing support for the past 4,000 years I've developed a pretty thick skin. 😉

Everybody has their own concerns and their own reasons to have them, and by knowing them we (Opalstack) will be better able to weigh those concerns if/when we need to make similar decisions in the future. 🙂

bladudflies

sean is the restore past L ? We have a mission critical mailbox that hasn’t restored and by now we would have expected it to have restored. Do I need to contact support. Thank you!

sean

bladudflies there are several parallel restore processes running so it's not strictly alphabetical (will mention that on the status page). The L's are still in progress.

I really do not recommend sharing your email address here on the public forum so I've edited that out for you. Please contact support via email or via the help widget in your dashboard if you need to have a particular mailbox restored. Thanks!

JardeRich

Morning Sean,

I've just seen your latest update where the restore is 70-80% complete. So far, none of the sub-folders created within my main mailbox have resurfaced. Should I be panicking?

Thanks.

magicmyth

JardeRich Depending on what you use, it might be that you are no longer subscribed to those folders in your email client, due to them being "deleted". I know in Thunderbird you can right click the mailbox and choose "Subscribe.." and then potentially you will see your missing folders ready for you simply to check them.

A similar thing may happen in the Roundcube webmail interface as folders added via other IMAP clients don't show by default there either. You have to go Settings > Folders and enable each folder you want to be displayed. Its something that confuses my clients all the time 😅

If you don't find those folders in those places I would contact support. If you get an answer from them could you let us know what they have to say? Thanks.

bladudflies

Is anyone else getting LOADS of 'mail undeliverable' when sending to Gmail accounts? I've had 3/4 not get through in the last hour alone. This is the error for all of them:

"Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550-5.7.1"

sean

bladudflies that is completely unrelated to the outage. Please contact support if you'd like us to look into it.

merten

bladudflies I am also experiencing gmail destined mail not arriving. Though i am not getting the 'mail undeliverable' notice as you mention. I tested sending from the webmail environment, this worked. So i suspect my PHP mail solution is holding me back for gmail delivery ( and perhaps more services ). Any mail targeted to an opal account gets delivered normally.

Have you found anything else regarding the issue?

JardeRich

magicmyth
I'm using outlook and there's a function to subscribe to sub folders much like the one you're describing.
I entered the name of a known sub-folder that's gone AWOL - Outlook currently doesn't recognize the folder name.

Getting a bit concerned ....

sean

JardeRich stampower the restore is not alphabetical and is still in progress.

We're hoping that the recovery will be complete within the next 24 hours. If there's a particular mailbox that you need urgently restored then please contact support via email.

stampower

similar situation here - dozens of folders just gone :- concern mounting - approaching midday on a monday here and really need access to the email that is AWOL.

Any ETA for the completion of the restore - day 4 of this incident. Our company urgently needs access to the data in the sub-folders...

JardeRich

Thanks for getting back to us Sean.
Once the recovery is complete, will the sub-folders show up on their own, or will we need to re-subscribe to them.
It looks like things are now on their way back.

Thanks

sean

JardeRich when the recovery is complete all of your folder subscriptions should be restored.

JardeRich

sean my sub-folders are now all back - whether I needed or not, I opted to use the re-subscribe function within Outlook. Had I waited they would have reappeared in their own?

Thanks

sean

JardeRich Had I waited they would have reappeared in their own?

yes.

heymrdj

Hi Sean,

getting a client saying their email is back but everything in their inbox is dated yesterday??

Any thoughts on this?

DJ - still not seeing any of my main email sub folders but praying for it 🙂

sean

heymrdj I cannot help you with this without knowing the mailbox name. Please do not share that here in the forum, email support with the details. Thanks.

cbiweb

Interesting result of the email recovery: as I type there are 1600 emails flooding in from 2020! Old emails that I would've thought were long deleted from the server. Now it's up to 1700 and rising.

Easily remedied when they finally stop coming in, but wow!

Okay, it just stopped at 1,738.

sean

cbiweb seeing your old email come back is the expected result of the recovery. We don't delete any of your stored email automatically, ever, not even from your trash and junk folders, so whatever you're seeing now was there before.

kylotan we think the date issue might have something to do with server-side mailbox indexes. If you'd like us to look into it then please email support with the mailbox details.

Weird that you had to re-subscribe to your folders, since we're restoring the subscription file along with everything else. My guess is that Tbird tried to "help" by unsubscribing from the folders when it saw that they weren't there.

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