db122 The support widget doesn't save drafts, we've got a request open with Enchant for that.
If you closed the widget and navigated away without sending it then it probably was never sent.
You should definitely get a confirmation email back when you do send a message via the widget.
There's also a form at https://help.opalstack.com/contact that you can use, or just send email to our support address (it all goes to the same system on our end).