Connect Opalstack with the Outlook app

Llabocinemedias · Feb 27, 2023

Hi,
I am trying to connect my Oplastack email address to the Outlook application. On Outlook, I did the following :
Outlook => Settings => Accounts => I clicked on the + => New account => I entered the Opalstack email address I want to connect => and I chose IMAP.

Then I have to enter a couple of information. Here is the screenshot.

As an email address I added my Opalstack email address.
I found my username on the Opalstack email box (setting => user info)
I suppose the email password is the password for my Opalstack email address.
As a server name, I think it is mail.us.opalstack.com
But I have no idea where to find the SMTP Username, Password and the Outgoing Server

Thank you in advance for your help!

sean · Feb 27, 2023

labocinemedias the US SMTP server is: smtp.us.opalstack.com

Your SMTP username and password are the same as the incoming username and password.

More information is available in our user guide: Email Client Configuration

Llabocinemedias · Feb 27, 2023

sean It is working, thank you so much for your help!

Llabocinemedias · Mar 1, 2023

Hi, I can now receive emails on Outlook but not send them. Here are the details.
https://drive.google.com/file/d/1UkEwA1f-ZEI-4ASGsT7fBNvdsu4b5uAt/view?usp=sharing
Thank you in advance for your help,

Nnick · Mar 1, 2023

labocinemedias If you are unable to send mail after configuring it as per the link Sean provided, we may need to look closer at your configuration. Please send a support ticket to support@opalstack.com from the email address you setup the account and we'll be happy to assist further.

Llabocinemedias · Mar 2, 2023

nick Hi, I deleted te previous account and created a new one and it is now working. Thank you!