Access denied, banned sender

stephan0h

Hi,

Using opalstack webservers it happens from time to time that mails are not accepted by Microsoft servers. See here for example:

host XXXX.mail.protection.outlook.com[XXX.XXX.XXX.XXX] said: 550
5.7.511 Access denied, banned sender[139.162.136.213]. To request removal
from this list please forward this message to
delist@messaging.microsoft.com. For more information please go to
http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410)
[HE1EUR04FT045.eop-eur04.prod.protection.outlook.com] (in reply to RCPT TO
command)

Could you please issue a delist? Or would I myself need to do this?

Thanks & kind regards,
Stephan

nval

I'm having this issue a lot today. I followed the instructions in the bounce email to request a delist but don't know if that does anything.
I hope it gets resolved quickly.
Nikos

sean

Apologies for the trouble. We're aware of this issue and have already contacted Microsoft to have the SMTP server IP delisted.

Details of the incident are available on our status page at: http://status.opalstack.com/

We'll update the status page when more information is available. If you would like to subscribe to automatic status updates via email you may do so at: https://status.opalstack.com/subscribe

As a possible temporary workaround, you can create a temporary mailbox on our US mail server, then configure your application and email clients to use that mailbox name for their outgoing mail authentication.