Permission denied to server despite entering correct credentials?

cbiweb

I'm installing the vBulletin software, and early in the process I'm getting this error:

Startup Errors
Due to the following errors, the install/upgrade can not continue:

Error description: 2: mysqli_real_connect(): (HY000/1045): Access denied for user '[myusername]'@'localhost' (using password: YES)
The database has failed to connect because you do not have permission to connect to the server. Please confirm the values entered in the core/includes/config.php file

But the information in the config.php file is absolutely correct. No extra white space, triple checked spelling and password, etc. I can see no reason why it wouldn't work. UNLESS.... there's something else in the config file that doesn't play well with the server? It's pretty straightforward stuff, but who knows...

sean

cbiweb Please email support @ opalstack.com with the to let us know the shell user and app name so that we can look into this for you.

cbiweb

I actually found the problem. The server requires passwords to have at at least one special character, and mine had none. Once I changed it, problem solved.

Sorry I didn't say so earlier, I was called away and didn't get a chance.