SMTP auth error with Django following migration

danaharrison

Hi, Sean! I've migrated a few addresses over from WF and have confirmed I can log in to webmail for them, and send from Outlook with the outbound smtp.us.opalstack.com defined. However, our Django app is getting a 535 authentication failure using the same credentials.

SMTPAuthenticationError: (535, '5.7.8 Error: authentication failed: authentication failure')

Address 1 - name@domain.com
Address 2 (sending from Django) - info@domain.com -> forwards to name@domain.com

I've confirmed that with either address, Django just doesn't want to send mail, but I can send fine over mail clients with those same addresses.

From settings.py:

EMAIL_HOST = 'smtp.us.opalstack.com'
EMAIL_PORT = 587
EMAIL_USE_TLS = True
EMAIL_HOST_USER = app_name (redacted)
EMAIL_HOST_PASSWORD = password of app_name (redacted)
SERVER_EMAIL = name@domain.com (redacted)

Any thoughts? I can't see anything other than an auth failure, and no good reason why.

Side note: holy heck, this support is fantastic Sean. I'll have to look into the data migration this week.

sean

danaharrison EMAIL_HOST_USER needs to be the name of a mail user and not the name of the app.

If I'm interpreting that too literally and you're actually using a mail user then please email support to let me know the mail user name so that we can track it down in the logs.

danaharrison

sean Haha, yeah I should've clarified that in my obfuscation, sorry. EMAIL_HOST_USER is the name of a mail user and SERVER_EMAIL is their associated address. I'll fire it over to support with the info, thanks Sean!

ppo

Same problem. I'll email support.