FileZilla

mikey3d

Hi, I tried setting up FileZilla and can’t connect. It is getting an error.

Status: Connecting to opal1.opalstack.com...
Response: fzSftp started, protocol_version=9
Command: open "mikey3d@opal1.opalstack.com" 22
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to opal1.opalstack.com...
Response: fzSftp started, protocol_version=9
Command: open "mikey3d@opal1.opalstack.com" 22
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Here’s what I did:

FileZilla > File > Site Manager > New site > Opalstack > Protocol: SFTP - SSH File Transfer Protocol > Host: opal1.opalstack.com > User: mikey3d > Password: PASSWORD > Connect

Thanks, Mikey3D

igor

Are you sure you are on opal1 server? I thought they only had 3, 4, and 5.

mikey3d

igor Yes, I'm sure it says on my Opalstack dashboard (Server hostname: opal1.opalstack.com). I chose server: Washington D.C.

igor

Ah, sorry. Didn't know.

If you are using credentials which you use for control panel it will not work. You need to create a shell user to be able to access SFTP and SSH.
If you already did that I'm out of ideas and I'll not meddle in until the actual support answers 🙂

mikey3d

igor I didn't know I have to create a shell user which I just did now and it works. I thought after signed up Opalstack automating create a shell user like Webfaction. Thanks, Igor.

sean

igor thanks for the assist! ❤️