Email Settings for iOS

rdelrossi

I am really struggling with getting my Opalstack mailbox/email address combination working on iOS mail. I feel like there was up to date instructions about this at one point but I can't seem to track them down in the documentation site.

nick

Hi rdelrossi ,

I quickly went through it on my phone, see below. You will need to reference https://docs.opalstack.com/user-guide/email/#email-client-configuration

Before anything, create a mailbox and email address in our dashboard.

Open Mail on iOS, select "choose from a list".
Select "Other Mail Account".
Fill all relevant fields.
Again, fill all relevant fields, "User Name" is the Opalstack mailbox name you assigned to the email address. Reference our IMAP/SMTP settings for Incoming and Outgoing "Host Name" addresses.
Adjust sliders as necessary here and then select Save.

You should then find yourself in the mailbox for the email you just setup. That should be it! Hope it helps.

rdelrossi

nick Thanks for the quick reply, Nick.

I've done this a few times before but have never encountered this issue. Specifically, from my iPad I can send a message from my Gmail account to my new Opalstack mailbox, safe_eats_app. When the mail arrives, I can see it on my iPad and through webmail. I can reply, too, and a message is correctly sent back via Gmail.

The problem is, I can't see to do that from other working email accounts on my iPad (which also use Opalstack mail boxes).

For some reason, email from Gmail to this mailbox is flowing, but not from other mail accounts!

If you'd like to test it, the email address is safe_eats@zesterbear.com.

Appreciate your help.

-- Robert

nick

rdelrossi Okay, at this point feel free to open a support ticket with us. When doing that, please include the following details in an email regarding delivery issues:

sender address
recipient address
time sent (with time zone)

We can then check the logs and see what may be going on.

rdelrossi

nick Well, I can't explain it, but about 3 hours ago the dam burst and I received over a dozen test messages that I had sent throughout the day. Not sure what happened, maybe something had to propagate, but as of now I think I'm back to regular working order.