Unable to login - hcaptcha fails

jjude

When I login, hcaptcha shows up. When I solve the puzzle, the green tick comes and then immediately goes off. Tried in different browsers (firefox, vivaldi).

Here is a recording of the video (will be there only for 48 hours): https://tempfile.org/wHAxV6yL21i/

nick

jjude Hello, can you please fully clear your browser cache and make the attempt again? That should resolve it.

peter

jjude After taking a closer look at the video recording you shared, I think this is happening because authentication is failing (the username/password combination you're using is incorrect); hcaptcha itself is functioning properly. Please ensure that you're using the correct username and password for your Opalstack account, and you should be able to log in.

jjude

nick I cleared cache and tried. Tried in a new browser that I don't use (safari). I tried on my mobile (in which I don't open my.opalstack.com), I tried incognito window. Nothing worked.

dragonxi

hi guys, why did you add this extra hcapta check to login - less has been more and worked at least for me for a long time whereas this upgrade makes login much slower ?

sean

dragonxi the hcaptcha is an emergency measure to protect against bruteforce login attacks. We may replace it with something less intrusive in the future.

dragonxi

have you considered
implementing Multi-Factor Authentication
which is considered the most effective defense
because even if attacker successfully
guesses a password, it cannot gain
access without a second verification
factor like a mobile app code,
biometric scan, or hardware token ?

have you condidered to change
login password more demanding
(longer requiring more vsriation...)?

have you checked opalstack.com
login software -
now the only web site where
I can not login
is yours - all
other web sites using this same
CAPTAH accept my login
for example
https://store.steampowered.com/login/

Please, let us know your decisions
and implementation schedule asap
because I can not anymore able to
login to manager our company
assets which our directors regard
as the ultimate nightmare situation
and naturally as admin "my ass" is
in deep trouble!

sean

We’ve replaced the hCaptcha with a less-intrusive solution.