Using mail in the "New" Outlook app

opeeters

Hi,
I'm having trouble configuring the email in the "new" Outlook app on Windows. When I try to configure the mail as an IMAP account, using settings as described here:
ocs.opalstack.com/user-guide/email/#email-client-configuration
I tried both port 465 and 587 for the SMTP..

I always get this message:
"Something went wrong. Try again. You may neen an app password. "

Or:
"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"

I found here that it might indeed be connected to the use of SSL and that I would need to be able to generate a specific app password:
https://answers.microsoft.com/en-us/outlook_com/forum/all/invalid-credentials-interaction-required-when/ac9586a7-d2b5-4bea-8868-b4b0ae3f3c4b

Has anyone here been able to use the Opalstack mail with the new Outlook app. With the old Outlook all works as expected.

sean

opeeters At this time the "new" Outlook app cannot be used with Opalstack's email services.

The reason is that Microsoft removed the ability to log in with a normal username and instead assumes that the username is the email address.

We're looking into the possibility of using email addresses as usernames on our end but there is no ETA for that. In the interim I recommend you use a different mail client like Thunderbird or our webmail system.

matm

sean

Hi,

Just wondering if there is an update for this issue?

We're seeing client's increasingly using the 'new' outlook - which is causing us issues getting their emails set up. As Microsoft are slowly transitioning away from 'classic' outlook, this will become a bigger and bigger issue.

Agree that using a different mail client is a preferable solution, but explaining that to a client is not always an easy conversation

Thanks,
Jake

sean

matm sorry but there are no developments at this time.