• Support

  • Valid Email getting marked SPAM suddenly

Since a few days ago our email has been heavily marked with SPAM tags on valid email causing a lot to go to our spam folders. We don't have any rules in place so not sure what has changed, any thoughts? Not very knowledgeable not this subject sorry!

  • sean replied to this.

    Kerick45 you might have a problem with your DNS records. Please email the following details to support@opalstack.com:

    • The email domain
    • The sender address for the message that went to spam
    • The recipient address for the message that went to spam
    • The date and time (with time zone) that the message was sent

    Once we have that info we can begin to troubleshoot for you.

      Kerick45 This is a public forum so I've deleted the email addresses you've posted here and will contact you via our support ticketing system.

        Mastodon